Last Updated: October 17, 2026 (Version 7)
By accessing or using Mendly ("Service", "Platform", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
Mendly is operated by Mendly LLC, a Pennsylvania limited liability company. We reserve the right to update these Terms at any time as described in Section 16.
These Terms govern the Mendly therapist platform at mendly.me and the client accounts that therapists create on it, including when a client uses the Mendly mobile app to complete check-ins for their therapist. Personal (non-therapist) accounts in the Mendly mobile app are governed by the separate App Terms of Service.
Mendly is a software platform that helps mental health professionals stay informed between sessions. Therapists choose the questions each client answers in a short daily check-in, can assign standardized questionnaires (such as the PHQ-9, GAD-7, PCL-5, and AUDIT-C) on a schedule, and see each client's history, questionnaire scores, and which tracked factors line up with the client's self-reported mood. Clients complete check-ins on the web or in the Mendly mobile app.
You are responsible for using the Service in compliance with all laws, regulations, and professional obligations that apply to you, and for the accuracy of the information you enter.
Mendly is software, not health care. Mendly LLC is not a health care provider and does not provide medical, mental health, or clinical advice, diagnosis, or treatment. No therapist-patient, physician-patient, or other provider-patient relationship is created between you and Mendly LLC. All care decisions are made solely by you and your treating professional. The Service is a tool that supports — and is not a substitute for — professional medical or mental health advice, diagnosis, or treatment.
Questionnaire scores and insights are not diagnoses. Standardized questionnaires are scored according to their published scoring rules, and the Service shows the resulting total and severity band. These are screening results for the treating professional to interpret, not a diagnosis or a clinical judgment by Mendly. Correlations and other insights describe associations in a client's own check-in data; they do not establish cause and are not clinical recommendations.
Safety signals. If a client answers the self-harm question on the PHQ-9 with anything other than "not at all," the Service flags that response to the client's therapist on the therapist's dashboard until the therapist marks it reviewed, and shows the client crisis resources. If text a client writes in a check-in (a note or a written answer) contains language suggesting a risk of self-harm, the Service shows the client crisis resources and flags that day's check-in on the therapist's dashboard and the client's Insights page until the therapist marks it reviewed. Open flags are also counted, without names, in the therapist's weekly summary email. These are automated language and answer checks, not clinical assessments, and they can miss language that signals risk or flag language that does not. Mendly does not monitor check-ins in real time, sends no immediate alert when a flag is raised, and does not contact the client, the therapist, emergency services, or anyone else on its own.
The Service is not for emergencies. The Service is not designed for, and must not be relied upon for, emergency or crisis communications, and check-in data may not be reviewed in real time. If you are experiencing a medical or mental health emergency, or are having thoughts of harming yourself or others, call 911, call or text the 988 Suicide & Crisis Lifeline, or go to the nearest emergency room immediately. Outside the United States, findahelpline.com lists free crisis lines where you live.
Therapist Accounts: By creating a therapist account, you represent that:
Client Accounts: Client accounts can only be created through a therapist's invitation. A client account is linked to the inviting therapist, who chooses the questions the client answers, sets the client's reminder time, and may pause the account.
Clients under 18: A therapist may invite a client who is under 18 only with the consent of the client's parent or legal guardian, which the therapist is responsible for obtaining and keeping. The Service does not verify age or record that consent. The Mendly mobile app is rated for ages 18 and over in the App Store and Google Play, so clients under 18 should complete check-ins on the web at mendly.me rather than in the app. The standardized questionnaires offered in the Service were validated in adults; the Service shows a reminder of this when a client's recorded birthday shows they are under 18.
If you are a therapist or practice using the Service to manage client information, you are a covered entity under the Health Insurance Portability and Accountability Act ("HIPAA"), and Mendly LLC acts as your business associate. Use of the Service by therapist customers requires acceptance of our Business Associate Agreement ("BAA"), which must be accepted before you can invite clients or see client information, and is available at mendly.me/legal/baa.
The BAA governs the use, disclosure, and safeguarding of protected health information ("PHI"). In the event of any conflict between these Terms and the BAA with respect to PHI, the BAA controls.
You remain solely responsible for your own obligations as a covered entity, including obtaining any required client consents and authorizations, providing your notice of privacy practices, and complying with applicable federal and state privacy and professional-practice laws. If you are a client, your therapist or practice is the covered entity responsible for your care and your health information; requests to access or amend your records should be directed to them.
The Service is offered on a free plan and on paid subscription plans. Every plan includes the same features; plans differ only in the number of active clients allowed, as described on our pricing page. By using a paid plan, you agree to the following:
You agree NOT to:
Your Data: You retain ownership of any content you submit to the Service. By using the Service, you grant us a license to use, store, and process your data solely to provide the Service.
Data Storage: Your data is stored and processed on Amazon Web Services (AWS) infrastructure in the United States. We use third-party services including:
No AI processing of therapist or client data. Check-ins, questionnaire answers, and other therapist-platform data are not processed by artificial-intelligence or machine-learning services and are never used to train any model. Insights are computed with ordinary statistics on each client's own data.
Data Retention: We retain data for as long as your account is active or as needed to provide the Service, unless you delete it. See Section 9 for deletion.
SMS text message notifications are not currently offered. Client reminders are sent by email and, in the Mendly mobile app, as notifications scheduled on the client's own device. If we enable SMS notifications in the future, the following will apply:
For complete details, see our SMS Consent & Terms page.
Therapists: You can delete your account at any time from Settings. Deletion is immediate and permanent: it cancels any paid subscription, removes your account, all of your clients' accounts, every check-in (including earlier versions of edited check-ins), questionnaire response, and safety flag, and signs out your clients. It also deletes your and your clients' sign-in records, notification registrations, and error reports, and masks your clients' email addresses in our email log. Download your clients' data from Settings first if you need it for your records. The record of your signed BAA is retained, with the date and reason it ended, as required for compliance. PHI is handled in accordance with the return-or-destruction provisions of the BAA. You can also request deletion by emailing support@mendly.me; we process such requests within 30 days.
Clients: Your health records are controlled by your therapist. To request deletion of your data, contact your therapist, or email support@mendly.me and we will coordinate the request with them. You can also close your own login from Settings in the Mendly mobile app; this signs you out and stops your reminders, and your existing check-ins remain with your therapist as part of your clinical record.
Export: Therapists can download all of their clients' check-ins and questionnaire responses as a CSV file from Settings. For other export requests, contact support@mendly.me.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY QUESTIONNAIRE SCORE, INSIGHT, OR SAFETY FLAG WILL BE ACCURATE OR COMPLETE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MENDLY LLC SHALL NOT BE LIABLE FOR:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF MENDLY LLC ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY, SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO MENDLY LLC FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
THE LIMITATIONS IN THIS SECTION DO NOT LIMIT EITHER PARTY'S OBLIGATIONS UNDER THE BAA WITH RESPECT TO PHI TO THE EXTENT SUCH LIMITATION IS PROHIBITED BY LAW, AND DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO STOP USING IT.
You agree to indemnify, defend, and hold harmless Mendly LLC and its members, officers, and agents from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from:
We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms.
Upon termination, your right to use the Service immediately ceases, and PHI will be handled in accordance with the BAA. Sections that by their nature should survive termination (including Sections 9, 10, 11, 12, 13, 14, 15, 18, and 19) shall survive.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania and the United States, without regard to conflict of law principles, except that the arbitration provisions of Section 15 are governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.).
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND MENDLY LLC TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT AS DESCRIBED BELOW.
a. Informal Resolution First. Before either party may commence arbitration or any other proceeding, that party must first send the other a written notice of the dispute describing the claim and the relief sought (to us: support@mendly.me, subject line "Dispute Notice"; to you: your account email address). The parties agree to negotiate in good faith to resolve the dispute for at least sixty (60) days after the notice is received. Most disputes can be resolved this way. The statute of limitations and any filing-fee deadlines are tolled during this period.
b. Binding Individual Arbitration. If the dispute is not resolved informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or Commercial Arbitration Rules for business customers, as applicable), before a single arbitrator. The arbitration shall be conducted in Pennsylvania or, at your election, remotely by videoconference or telephone, or by written submissions. Payment of filing, administration, and arbitrator fees will be governed by the applicable AAA rules. The arbitrator's award may be entered in any court of competent jurisdiction.
c. Exceptions. Either party may (i) bring an individual claim in small claims court in lieu of arbitration, and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or to prevent unauthorized access to or misuse of the Service or PHI. Nothing in this Section limits either party's obligations under the BAA or your right to file a complaint with a government agency.
d. Class Action and Jury Trial Waiver. YOU AND MENDLY LLC EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. All claims must be brought in the parties' individual capacity, and the arbitrator may not consolidate more than one person's claims (except as provided in subsection (e)) or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the remainder shall proceed in arbitration.
e. Coordinated Filings. If twenty-five (25) or more similar arbitration demands are filed against Mendly LLC by or with the assistance of the same or coordinated counsel, the parties agree that the AAA shall administer them in batches of up to fifty (50) demands per batch, with a single arbitrator, one set of filing and administrative fees, and one consolidated hearing per batch. Batch results have no precedential effect on other batches or claimants. Statutes of limitations are tolled for all claimants from the filing of the first batch until each claimant's demand is resolved. This subsection applies solely to the administration of arbitrations and does not expand or limit any party's substantive rights.
f. 30-Day Right to Opt Out. You may opt out of this arbitration agreement (other than the jury-trial and class-action waivers applicable to court proceedings where permitted by law) by emailing support@mendly.me with the subject line "Arbitration Opt-Out" from your account email address, including your name and account email, within thirty (30) days of first accepting these Terms. Opting out will not affect any other provision of these Terms or your ability to use the Service.
g. Time Limit; Severability. To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be initiated (by delivering a dispute notice under subsection (a)) within one (1) year after the claim accrues, or it is permanently barred. If any portion of this Section 15 other than subsection (d) is found unenforceable, the remainder shall remain in effect.
We may modify these Terms at any time. When we make a material change, we will:
If you do not agree to the updated Terms, you must stop using the Service. Continued use of the Service after the updated Terms take effect constitutes acceptance.
For questions about these Terms or the Service, contact us at:
Email: support@mendly.me
Company: Mendly LLC
Location: Pennsylvania, USA
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and, for therapist customers, the Business Associate Agreement, constitute the entire agreement between you and Mendly LLC regarding the Service and supersede all prior agreements and understandings.
By using Mendly, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.